Fully Integrated into Your Letting Software
All of the Van Mildert services are fully integrated into the major letting agency software, meaning that you don’t have to log in or type any information to order references. Case tracking is available at the click of a button from your software. This is unique to Van Mildert and takes us a matter of seconds to set up for you.
The Highest Service Level in the Industry According to Agents Voting in EA Masters
Our confidence in our service level means that we will happily offer new clients a one-month free trial and never tie our customers into a contract. If there is a problem with our service we will fix it to a great standard and if we don’t we would expect you to stop using our service.
Service level from your referencing provider is important. A poor service level means that you are constantly having to “chase” your referencing provider and wasting time which could be better spent growing your business. Inconsistency and a lack of proactivity can cause daily frustration for negotiators, tenancy progressors, and tenants.
The Van Mildert team are consistently trained to a high level to promote consistency and attention to detail. Everyone in the business is hired because they demonstrate a focus on customer service.
In 2017 Van Mildert were the highest rated tenant referencing provider in the UK as voted for by letting agents in the EA Masters and we consistently achieve and 8.4 out of 10 rating from our letting agent clients.
Fully Bespoke Service Requirements to Fit in With Your Process
Our system is programmed on a per client basis to ensure that you receive the service which best fits with your business process. We have different features which are suitable depending on how your lettings process is structured. For example, our Waiting Approval system is great if you have a tenancy progression department. We can work with an applicant to get an application form filled in by them and then present it to you within our system. If at the point of reading the application form you choose not to proceed with the tenant then there will be no charge from Van Mildert.
We can create rules for each client which enable our system to learn your preferences. This means that we don’t contact our clients repeatedly and waste their time for routine matters. For example, some of our clients like Van Mildert to adjust the rent shares of applicants automatically rather than asking their permission on every case. For those clients our system will do this automatically, avoiding our clients having to answer similar questions case after case. This has and the other bespoke features in the Van Mildert system have huge time-saving benefits.