Please submit all complaints in writing to firstname.lastname@example.org.
Complaints will be responded to in the shortest amount of time possible, however in busy periods this may take up to 30 working days.
Van Mildert views complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the client, organisation or person that has made the complaint.
Our policy is:
A complaint is any expression of dissatisfaction, whether justified or not, about any aspect of Van Mildert’s conduct.
Complaints may come from any person or organisation who has a legitimate interest in Van Mildert.
[This policy does not cover complaints from staff, who should refer to Van Mildert’s Discipline and Grievance policies]
All complaint information will be handled sensitively, telling only those who need to know and following any relevant data protection requirements.
Overall responsibility for this policy and its implementation lies with the Van Mildert management team.